Frequently Asked Questions


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Signing up and logging in
I don't have a password for this website. How can I get one?
I signed up but I can't login.
I’ve forgotten my password.
My class is not listed on the sign up page.
I signed up twice. How can I delete the extra account?
Names, Passwords and Email Addresses
I’ve forgotten my password.
I signed up twice. How can I delete the extra account?

If you can't find the answer to your question on this page, please use this contact form
























I don't have a password for this website. How can I get one?

This website is only intended for students who are officially registered for a course at the British Council. (Or teachers who work there). If you match this description, then you may sign up here to create an account and choose a password.
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I signed up but I can't login.

When you completed the sign up process, an email was sent to you containing a link you have to click to activate your account before you can login for the first time. Please check your email account, including the spam folder just in case it's there. If you didn't receive this email, it could be because you made a mistake when you typed your email address on the Sign Up page. You can either sign up again with the correct email address, or ask your teacher to correct the mistake and send you the activation email again.
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I’ve forgotten my password.

Click here, enter your email address (the same one you used when you signed up) then click the Submit button. Your password will be emailed to you.
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My class is not listed on the sign up page.

This might be because your teacher has chosen not to use this student website with your class. But if your teacher asked you to sign up to their class website and it's not in the list, then use this contact form to contact the site administrator who can add it for you.
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I signed up twice. How can I delete the extra account?

Ask your teacher to remove the extra account for you. (If they don't know how, tell them to go to their 'Reports & Data' page and click the [remove] button!).
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I’ve forgotten my password.

Click here, enter your email address (the same one you used when you signed up) then click the Submit button. Your password will be emailed to you.
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I signed up twice. How can I delete the extra account?

Ask your teacher to remove the extra account for you. (If they don't know how, tell them to go to their 'Reports & Data' page and click the [remove] button!).
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